JD Power and Associates have awarded the iPhone the top spot in their annual survey measuring overall customer satisfaction among business wireless smartphone users. On a scale of 1000 (measured by five key factors in order of importance: ease of operation, operating system, physical design, handset features, and battery aspects) Apple's iPhone scored a 778, followed by BlackBerry-maker RIM with a 703 and Samsung with a 701. This is significant for two reasons: JD Power has a reputation for reliable research and the survey focuses on business users—an area ... (more)